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SERVICE

At PWM, we understand that by investing in our price signs, you’re investing in us. That’s why we offer customers 24/7 support. We work with a national network of local sign companies in two different ways to get your sign operational quickly:

  • PWM offers sign kits to the companies responsible for your sign maintenance. This ensures they have the most common spare parts and can readily make any repairs.
  • For those companies electing not to purchase sign kits, we offer FedEx delivery on parts that you absolutely, positively have to have tomorrow.

OUR WARRANTIES

PWM offers a standard two year warranty on parts and labor, with a five year warranty option.

Have a question for our service team? We're only a few clicks or a call to (866) 796-7446 away.

Stanford2
Bill Stanford
Service Manager

Phone (281) 943-6501
Mobile (832) 928-5052
williams@p-w-m.com

Sean Privett
Sean Privett
Operations Manager

Phone (281) 943-6492
Mobile (281)740-0418
seanp@p-w-m.com

PWM_ContactPhotos_Kindley
Michael Kindley
Service Technician

Phone (281) 943-6502
Mobile (281) 740-0705
michaelk@p-w-m.com

PWM_ContactPhotos_Fries
Aaron Fries
Service Technician West

Phone (866) 796-7446
Mobile (832) 707-0670
aaronf@p-w-m.com

Training Videos

Interested in viewing our training videos for easy and quick fixes? Please submit the form below for password access to the videos.

TOPICS COVERED:

Motherboard Troubleshooting

Communication Troubleshooting

Control Unit Troubleshooting

Digits Troubleshooting

Incompatible Parts

 

Service Question

Service FAQs

Yes. Certified PWM technicians can help by phone and email. After-hours on-call support is available for urgent issues. The office line is staffed Monday–Friday, at 866-796-7446. You can also email support@p-w-m.com.